Need a little info on what’s under warranty?

What is covered under warranty and what is not?

Warranty covers manufacturing faults, defects or other issues not caused by your fault.

Warranty claims are covered for the length of time stated in the individual products warranty. If you have any queries regarding manufactures warranty please contact us at dustin@customluggage.com.au

Under the terms set within the ACL, you are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Warranty does not cover

-    Deliberate or Accidental Abuse or Misuse Damage
-    General Wear and Tear
-    Unauthorised Repairs
-    Excessive force or improper use
-    Cosmetic Damage (e.g. scratches, dents)

-    liquid Damage

Brand Warranty info

  • Samsonite

    Samsonite guarantees all its products against any manufacturing defects, covering materials and workmanship, for the length of time stated in the warranty. The benefits conferred by this warranty are in addition to other rights, conditions, guarantees and remedies available to you by law in relation to the supply of goods or services under consumer law. Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure (as determined by a Samsonite Authorised Service Centre) and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

    Please keep your receipt as proof of purchase as this will authenticate this product warranty.

  • Antler

    Our Goods come with guarantees that cannot be excluded under the Australian Consumer Law. You may be entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You may also be entitled to have the Goods repaired or replaced if the Goods fail to be of acceptable quality and the failure does not amount to a major failure.

    We warrant that the Goods supplied by us are supplied free from defects in material and workmanship except such defects normally being regarded as being commercially acceptable.

  • Delsey

    All DELSEY luggage benefits from a warranty of two, three, five or ten years starting from the date of its purchase, excluding electrical and electronic components. The duration of the warranty on your product is given on the product file available on the Internet website www.delsey.com and on the warranty certificate.

    Electronic and electrical components (excluding batteries) are covered by warranty for a period of two (2) years.

    Replacement of the product covered by the warranty does not result in extension of the initial duration of the commercial warranty.